by Obaid | Jun 27, 2019 | Stories
You’re coming home from the grocery store, arms full of paper towels and cans and all sorts of other things when suddenly there’s a problem: your front door is locked, and the key is in the back pocket of your pants. Now if you wanted to, you could put all...
by Obaid | Jun 27, 2019 | Stories
Customer service has come a long way. From the counter at the back of the store to off-shore call centers, to automatic attendants. We are now seeing the merger of artificial intelligence, mobile devices, and smart speakers as the next generation. In general, as...
by Obaid | May 28, 2019 | VUI
Voice user interface design is the next generation of chatbots. It’s efficient, accurate, and recognizes advances in customer service technology. If you’ve ever secretly wished that you could communicate with your CPU more like Tony Stark talks to Jarvis, then you’re...
by Obaid | May 22, 2019 | Conversation Design Talks
On our very first edition of Conversational Design Talks, we got a chance to catch up with Brielle Nickoloff of Witlingo and have an honest conversation about how far the world of conversational design has come. In this conversation, we learned a little bit about...
