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Customer service has come a long way. From the counter at the back of the store to off-shore call centers, to automatic attendants. We are now seeing the merger of artificial intelligence, mobile devices, and smart speakers as the next generation. In general, as...read more
On this week we sit down with Scot Westwater to chat a little bit about conversation design and the voice space. Scot is a Co-Founder of Pragmatic Digital, an agency focused on helping clients utilize the potential of voice and build for audience expansion through...read more
Have you heard of Alexa? One of the biggest name in Voice right now is one that everyone is talking about, and talking to, has been growing faster than ever and now more than ever, it's time to join into the Voice shift and build on top of Alexa's Platform. With this,...read more
This week, our feature spotlight is on Note Blocks, an easy way to communicate with a team and also add extra information to the Botmock editor, but without effecting the flow itself. When adding a lot of different members to a team, it can become difficult to get...read more
Today, the Botmock Team is proud to present the launch one of our largest features yet. Usability Testing is officially deployed to all users who are in an Advanced or Enterprise Plan, and is also available for anyone who is using the 15-day free trial. With the...read more
Writing scripts, outlining experiences, and getting a conversational UI ready for the deployment process can be tedious, but it doesn’t have to be. By setting up the proper revision process and understanding what needs to be tracked, headaches can be reduced and the...read more
With users expecting more and more from voice skills as Amazon Echo’s become more popular, there are a few major methods that teams that are designing/developing/maintaining these skills should consider. Whether your team is largely developed or just getting started,...read more
As we’re right in the middle of the most important year so far for Voice Design and Development, we thought it would be good to recap the top words/terms that are circulating around voice. This list was compiled to help educate the type of trends to be watching, and...read more
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