The Botmock Blog
Interested in writing for us about Conversation Design and Chatbots?
Announcement- Botmock going freemium
Conversational experiences have an important role to play in the world. And with the current pandemic, they have never been more important — so many of us are using them to access information, support, entertainment, and more. At Botmock, our mission is to help...
But I’m a Designer…Not an Ethicist
Hey, Alexa…what kind of future is this anyway? “Conversational computing is holding a mirror up to many of society’s biggest preconceptions around race and gender. Listening and talking are the new input and output devices of computers. But they have social and...
What Teenagers Expect from Your Chatbot
There are 1.2 Billion teenagers in the world! And this generation of teenagers grew up in a time when technology had already become mainstream. Therefore teens are comfortable clicking, typing, tapping, swiping, and conversing with text-based, or speech-based...
Uncover the Unknown Knowns of your Conversational Design
Have you ever worked on a project whose original objectives shifted completely over the course of delivery? 🙋♂️ I have. This lack of alignment can lead to confusion, extended timelines, and over-spending on the budget. In this article, I will share some of my...
Traits that make a Good Conversation Designer
What this article is not going to be: A list of traits that conversation designers should have or acquire. What this article will attempt to be: My input on what a conversation designer thinks about. I will outline which thought processes make a good conversation...
Conversation Design Techniques in Arabic versus English
‘Franko Arab’: writing Arabic words with English letters The first time I met Brielle Nickoloff, Product Manager @ Botmock, she asked me if I’ve come across any functional differences when I design conversations in Arabic versus English. I didn’t have a clear answer...
How to Boost Discoverability and Get Repeat Usage of your Voice App
My wife and I have a cat. He’s very hungry all the time, but we only give him wet food at 6 PM when we get home from work, and a snack before bed. Our system is that whoever gets home from work feeds the cat, but if one of us feeds him then goes out, he will pretend...
Ethical and Humanitarian Considerations in Chatbot and Voice Design
“…there’s a whole wide range of female voices, that range is as large as half of humanity itself.” Hundreds of questions were submitted by attendees of Botmock’s AMA about Techniques for Conversational Design and Development. Five industry experts with backgrounds in...
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