Conversation Design Summit - Presented by Botmock

CONVERSATION DESIGN SUMMIT 2021

MARCH 1 & 2 | VIRTUAL

Everything you need to know about how to structure the process for your chatbot, IVR, or voice product

ENTER THE SUMMIT

#trusttheprocess

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About the Summit

On March 1st and 2nd, top industry practitioners will expose the steps of their conversation design process to you. They will showcase real-life projects and case studies. They will show you the design artifacts that they rely on.

You will leave with a goodie bag of worksheets, blueprints, and frameworks to use yourself. 🛍 

What to Expect

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DOERS, not TALKERS

Every speaker at the summit works on conversational technology day in and day out. They’re the real deal.

ACTUAL NETWORKING

Covid, you can’t stop us anymore. We’re bringing back real networking opportunities (safely!) How? ⬇️ 

DESIGN PRACTICUM

A 4-hour hands-on conversation design swarm with experts Surya Vanka and Brielle Nickoloff. Come with nothing, leave with a chatbot.

Networking


The digital hosting platform that we’re using (Gather.town) will make you feel like you’re in a physical space interacting with other attendees and speakers. 

You’ll move your avatar around the virtual conference space, bump into new people, and hop into group conversations.

But because we’re offering this real(ish) networking world, tickets are extremely limited!

Speakers

They’re not here to give a pitch. They don’t have to. We’re paying them to be here.
Surya Vanka

Surya Vanka

Founder & Chief Designer, AUTHENTIC DESIGN

Grant Ronald

Grant Ronald

Senior Director, Digital Assistant Product Management , Oracle

Gary Sztajnman

Gary Sztajnman

Lead Experience Manager, Verizon

Anshumali Baruah

Anshumali Baruah

Voice Experience Designer, Deutsche Telekom

Julia Rodriguez

Julia Rodriguez

Design Manager, Deloitte

Reme Ekoh

Reme Ekoh

Co-Founder + Head of Creative @ Bezalel AI

Rebecca Rolfe

Rebecca Rolfe

Product Designer, Voice Platforms at NPR

Caroline Pieracci

Caroline Pieracci

Lead Content Strategy & UX Writing

Brittany Neal

Brittany Neal

Conversation Designer, Wix

Cindy Cardol

Cindy Cardol

Conversation Designer, ABN AMRO Bank N.V.

Hillary Black

Hillary Black

Conversation Designer, Marketer & Content Creator

Celene Osiecka

Celene Osiecka

Senior Director, Conversation Design at [24]7.ai

Michelle Parayil

Michelle Parayil

Senior Conversation Designer, Jio Haptik

DANIEL SPIRN

DANIEL SPIRN

Head of Conversational Design, Deloitte

Christoph Börner

Christoph Börner

Founder & CEO, Botium GmbH

Brielle Nickoloff

Brielle Nickoloff

Co-Founder + Head of Product at Botmock

May Thin Zar Aung

May Thin Zar Aung

Assistant Director, ONOW Myanmar Company

Ruth Ong

Ruth Ong

Lead Conversational Designer, Deloitte

Dexter Zavalza

Dexter Zavalza

Conversation Design Lead, Deloitte Consulting

Willem van der Meulen

Willem van der Meulen

Conversation Designer, Crossphase

Design Practicum

A 4-hour conversation design swarm. Come with nothing, leave with a chatbot.

Ticket Pricing

Monday, March 1st 2021

Schedule

Timings are mentioned in EST hours

Day 1 Schedule

08:45- 9.00 am
Lightning Keynote Opening Session

Brielle Nickoloff, Obaid Ahmed

9.00-10.00 AM
Designing Dynamic Journeys: How to design complex integration-heavy assistants

Michelle Parayil

10.00-11.00 AM
How Content Drives Conversion

Caroline Pieracci

11.00-12.00 PM
How we built a production digital assistant. What we got right, and what we didn’t!

Grant Ronald

12.00- 12.30 PM
Giveaway Challenge I

Allison, Divyansh

1.00- 2.00 PM
Deloitte Panel 

Dexter, Ruth, Julia, Daniel

2.00- 3.00 PM
5 steps to enhancing your CxD Process.

Reme Ekoh

3.00- 4.00 PM
Linguistics Greatest Hits for Conversation Design

Greg Bennett

4.00-5.00 PM
It’s OK to Let the Sun Go Down on Me: Ending a Voice Feature

Rebecca Rolfe

5.00-5.30 PM
Coffee Break

Gauhar Shakeel

6.00- 7.00 PM
How to help your chatbot fail without frustration

Hillary Black

7.00- 8.00 PM
Success by Design – Leveraging Data to Build Your Best Bot

Brittany Neal

8.00- 10.00 PM
Rooftop Cocktail party

Closing Note DAY 1

Day 2 Schedule

7.40- 8.00 AM
Keynote Opening Session Day II

Brielle Nickoloff, Obaid Ahmed

8:00- 9.00 AM
Stop translating your content…. You need to “transcreate” instead.

May Thin Zar Aung

9.00-10.00 AM
Using GPT-3 to extend the capabilities of your bot for free

Gary Sztajnman

10.00-11.00 AM
Optimization in Conversation Design: The Underside of the Iceberg

Celene Osiecka

11.00-12.00 PM
Embracing co-creation for conversational experiences

Anshumali Baruah

12.00-1.00 PM
Panel: A toolbook for testing your chatbot

Christoph Börner, Willem van der Meulen, Cindy Cardol

1.00- 5.00 PM
Design Practicum

Surya Vanka, Brielle Nickoloff

5.00- 8.00 PM
 Open Networking

 

Space is limited


We want to offer a close-to-real-life experience for networking opportunities. This is NOT just another Zoom conference. That’s why we’re capping the conference at 200 attendees and the practicum at 30 participants. Get your ticket now!
(For real, though)

Questions about sponsoring the Conversation Design Summit or attending as a volunteer? Email help@botmock.com

CXDSummit is brought to you by Botmock Inc.